How it Works & FAQ

We accept VISA®, MasterCard®, American Express®, and Discover Network®.

Yes, you may rent if you are between the ages of 18-24, but additional restrictions as well as a Young Driver Fee apply.

Yes, you may pick up the vehicle after normal working hours in our secure parking location by following the directions we provide you upon completion of your booking. Please book and plan your trip in advance so as to avoid any inconveniences.

Yes, however this extension is subject to availability. An additional authorization will be placed on your credit card, and your rates are subject to change based on the length of your rental extension.
Please contact us ahead of time to take advantage of our weekly and monthly discounted rates.

The renter of the vehicle must be present to sign the rental agreement and provide their credit card at the time of pick up. The renter cannot provide a credit or debit card belonging to someone else for their use. If you wish to pay for the rental car, but have someone else drive it, you can rent the vehicle in your name and add them as an additional driver. In order to add an additional driver, they would have to meet all of our driver requirements.

We understand that things happen, and communication is key. We provide guests with a 30-minute grace period after the rental reservation is over. After this point, you will be billed for the additional usage of the vehicle in accordance with our Late Return Fee.

Yes, we try to start each renter’s trip with a full tank and ask that guests help keep this process running smoothly by returning vehicles with a full tank. If you are unable to refuel, we will take care of that for you at a cost of $10.00 a gallon.

Unfortunately, we do not allow pets. Only Service animals used by customers with disabilities are allowed in the vehicle without a carrier. Customers need to return their car in clean condition and free of pet hair to avoid cleaning/detailing fees.

The deposit charge varies depending on many factors including the type of vehicle and driving history.

If you get into an auto accident in your rental car, the first thing you should do is call the police and file a police report. You should then call the support team at Lux Auto Rentals and provide information regarding the accident. Our staff will walk you through the next steps.

If your rental car breaks down due to a mechanical failure and it is not drivable, be sure to get to a safe place out of traffic. Then, call roadside assistance at (800) 313-3993.

We do offer one-way rentals to select destinations. Please contact us for pricing and availability.

Yes, however, you will be required to bring both your countries’ driver’s license as well as your international driver’s permit.

An International Driving Permit (IDP) translates your government-issued driver’s license into 10 languages: English, French, Spanish, Russian, Chinese, German, Arabic, Italian, Swedish and Portuguese.

This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. The information – based on the date, time and vehicle – indicates that you were the renter.

The letter we sent you includes details about the date and time, as well as the location of the incident. However, since we typically receive only electronic notifications – which reduce processing expenses and time delays – paper copies of tickets or violations generally, are not available.

We depend on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks – although, in some circumstances, it may take even longer. Our goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls – as well as an administrative fee we charge for processing and billing.

Please be assured that we make every effort to hold items that are left behind. Please contact us immediately upon discovering the item is missing.

All drivers must have a valid driver’s license in their possession to rent a vehicle. No copies or faxed licenses will be accepted at any time. The renter’s driver’s license must be valid for the entire rental period.

Unfortunately, we do not accept cash or checks when creating a reservation. Please refer to the forms of payment accepted above.

All vehicles come with a certain number of miles included depending on the vehicle (can be found on vehicle listing upon booking). If you have driven more miles than were included in your rental agreement, the overage will be charged at the per mile price indicated on your rental agreement when you return the vehicle.

Seasons don’t affect rates, but availability does If demand is high and only a few vehicles are still available, the rental price for the respective vehicle category increases. It is therefore worth reserving your vehicle well in advance.

Yes, one-day rentals will be charged at the regular base rate. However, renting for a week or more will lower the rates.

Yes, we check every guest’s driving record.

All rates are based on a rental period with a minimum of 24 consecutive hours. If you return the vehicle within 24 hours after pick-up, you will still be charged for the full day.

Vehicle must be returned at the same level of fuel as it was provided. If the vehicle is brought back with less fuel than was present at the start of the trip, you will be billed refueling costs of $10.00 per gallon with a minimum charge of $25.00.

Renters of electric vehicles must return the vehicle with the same charge level as was present at the start of their trip. Renters who return an electric vehicle with less charge than was present at the start of their trip will be assessed a fee of $25.00 in addition to the cost required to recharge the electric vehicle to its pre-trip charge level. Renters of electric vehicles are also responsible for any Tesla Supercharger and Idle fees incurred during their trip.

Our regular cleaning charge ranges from $30.00 to $250.00 depending on severity. In extreme cases a cleaning fee of up to $2,000.00 will be charged at Lux’s discretion.

This does not cover upholstery cleaning, spills, stains, pet hair, or smoke removal.

Our vehicles are smoke-free vehicles. Smoking inside our vehicles will result in a charge of $500.00 along with any loss of use of the vehicle. Loss of use will be charged in accordance with our “Loss of Use Fee” section.

Our cancellation policy is as follows;

If a guest does not show up to pick up the rental vehicle, we will hold the vehicle until the guest arrives or the guest cancels the reservation. The guest will be charged until the vehicle is picked up or the trip is canceled.

Guests will be charged if the vehicle is left at any location outside of the agreed upon return location. Guests will be charged $5.00 per mile from the renting office to the place where the vehicle was left with a minimum charge of $100.00. The guest is also responsible for any towing or transportation costs incurred by Lux Automotives.

If a vehicle is returned after the agreed upon return time, the guest will be billed. The late fee is calculated as half of the prior day’s rental rate if the return is within 2 hours late and a full day’s rental rate thereafter per every 24 hours.

Guests are responsible to pay any and all tickets/tolls they receive during their reservation. If we receive the ticket and it is not paid you will be charged the ticket cost and a $25.00 admin cost. All tolls will be bill to guests through our automated system with a surcharge of $1.50 per toll.

Loss of use is calculated using the total daily rental cost of your rental divided by the number of days. The average daily rental cost is charged per day the vehicle is out of use.

For all miles traveled over the trip mileage allotment, renters will be charged a mileage fee at the rate specified on the first page of this rental agreement.

If a Renter loses or damages the car key during or after the trip, the renter is solely responsible for the cost or replacing the lost or damaged key. This includes key replacement, servicing, programming, re-keying of vehicle and any/all other associated costs

Renter agrees to be solely responsible for any and all tow and impounding fees that are incurred during and subsequent to the trip.

Guests between the ages of 18-25 are responsible for the young driver fee as specified on the first page of this rental agreement.

If a renter allows an unauthorized driver to operate the vehicle during the trip period, the renter will be charged an unauthorized driver fee of $500.00.

Renters are required to report any car damage incurred during their trips within 48 hours of such damage being incurred, unless the renter has been rendered incapable of doing so. Failure to report such damage by filing a claim will result in the renter being charged an Unreported Damage Fine of $500 for each trip during which car damage was incurred and not reported in a timely manner.